MOVERS LONG BEACH
Frequently Asked Questions
"Stress-free moving everytime."
FAQ
FREQUENTLY ASKED
QUESTIONS
How far in advance should I book my move?
We recommend booking at least 2–4 weeks ahead to secure your preferred date and crew, especially during peak seasons.
How do you calculate moving costs?
We use an all‑inclusive hourly rate with a 3‑hour minimum. Your quote covers labor, truck, materials, and insurance—no hidden fees.
What forms of payment do you accept?
We accept credit/debit cards, checks, and bank transfers. Payment is due upon completion of your move.
Do you offer binding or non‑binding estimates?
All quotes are binding unless you add services or items on moving day.
What is your cancellation policy?
You can cancel or reschedule up to 48 hours before your move without penalty.
Are you insured and licensed?
Yes — we carry basic coverage insurance included in every move and hold all required local licenses.
Do you charge extra for stairs or long carries?
No — our all‑inclusive pricing covers up to three flights of stairs or 75 feet of carry.
What packing materials do you provide?
We supply shrink wrap, moving blankets, wardrobe boxes, and specialty containers at no extra cost.
Can I purchase additional packing supplies?
Yes — you can buy boxes, bubble wrap, and tape from us or supply your own.
How do you protect my floors and walls?
We use floor runners, corner guards, and protective padding on all furniture.
Do I need to tip movers?
Tipping is optional but appreciated; industry standard is 15–20% of the total move cost.
What happens if something gets damaged?
File a claim within 24 hours — our basic coverage insurance handles repair or replacement up to policy limits.
Can I change my move date after booking?
Yes — you can modify your date up to 48 hours before your scheduled move without fees.
How long will my move take?
Duration depends on move size, distance, and complexity. Your quote includes an estimated timeframe.
Do you move specialty items?
Yes — we handle pianos, pool tables, antiques, safes, and other heavy/specialty items.
Can I store items with you?
We partner with secure storage facilities and offer transportation to/from storage units.
What COVID‑19 precautions do you take?
Our crews wear masks, sanitize equipment, and follow all local health guidelines.
Will you disassemble and reassemble furniture?
Yes — disassembly and reassembly are included at no additional charge.
Do you offer discounts?
We provide previous customer and referral credits. Ask our relocation specialist for current offers.
How do I get a quote?
Call us, email photos/inventory, or book online via Mod24 for an instant estimate.